![]() Wait seven days after you first spot that your energy use isn’t appearing – according to British Gas, most monitors restart automatically within a week.Some displays have an indicator showing how strong the signal is from your smart meter. Plug the monitor in closer to your electricity meter (if you can).If your monitor turns on but isn’t displaying your energy use, it’s probably struggling to connect to the smart meters. Try putting new batteries in your monitor – if that brings your monitor back to life, then the problem is with the power cable. ![]() Once unplugged, monitors tend to have only a few hours' battery life. If the screen on your smart meter monitor has gone blank, first check whether it's connected to a power supply. What to do if your smart meter monitor isn’t working W e've also looked at other common smart meter problems and how to resolve them. Here we’re focusing on issues with smart meter monitors. You won’t be cut off, and usually you won’t need a new smart meter. If your monitor isn’t working, it doesn’t affect your smart meters or energy supply. Showing obviously incorrect figures, for example, energy use for one day costing thousands of pounds.Frequently losing connection with the smart meter or the screen going blank.Not updated with current tariff information, so costs shown are incorrect.We’ve heard about displays with the following issues: When you know how much energy you’re using at any given time, or while doing different tasks, you can figure out where to cut back.īut these in-home display (IHD) devices were responsible for 40% of the problems with smart meters reported to us by Which? members in our survey. When your smart meter is installed, you should be offered a small in-home display that shows you this information. If you prepay for your energy, the smart meter monitor should also show how much credit you have. One of the main benefits of having a smart meter is being able to see your real-time gas and electricity use and how much it’s costing you. See more about smart meter problems and how to solve them Problems with smart meter monitors We asked them to tell us about problems they’d experienced in the past 12 months – nearly a quarter (23%) said they'd had a problem with their smart meter. We surveyed 16,000 Which? Connect panel members in December 2022, of whom 9,417 had one or more smart meters. Read on to find out what to do if yours isn't working. However they are not all taking the same approach. Monitors aren’t updated with their latest tariff information they frequently lose connection with the smart meter, or they just don't work at all.Īnd many customers are struggling to get their energy supplier to fix the problem.Įnergy companies are only required to fix or replace your display for 12 months after it was provided they can then charge you for supplying a new one. The in-home display, also called a smart meter monitor, should show you how much gas and electricity you’re using in near-real time – and how much it’s costing.īut we’ve heard from customers experiencing issues. ![]() Two in five problems with smart meters relate to the in-home display not working, according to our research with smart meter owners.
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